Please try to anticipate your refill needs so that they can be taken care of during your office visit. However, should this not be possible please follow these guidelines.

·         First, determine the number of refills remaining on the prescription. This number is usually found in the lower left corner of the label. If the number of refills left is 0, then the prescription is no longer valid.  

·         Second, determine the date that the prescription was initially issued (usually will be in the lower left corner of the label in parentheses). IF your prescription is more than a year old, it CANNOT be refilled and a prescription must be obtained. Under normal circumstances, such prescription renewals should be obtained during regularly scheduled visits with your doctor. In fact, one reason that prescriptions have an expiration date is to remind you to make an appointment with your doctor so the medication can be properly monitored. Good medical care standards require that a doctor review your medical record, and preferably examine you, before renewing an expired prescription.

·         Third, you should never allow your medication to completely run out, specifically those medications you may be taking for a chronic or long-term condition. Refills may require an office visit. Patients with chronic illness should be seen for evaluation and monitoring at a minimum of annually and often may require a visit every 6 months.

·         Fourth, if your medication prescription amount (number of pills in the prescription) has been limited, that is at the request of the physician and most often requires an office visit for additional prescriptions.

Before calling your pharmacy or our office please remember:

·         New symptoms and/or events require an office appointment. Our providers are unable to diagnose via phone.

·         No medication/prescription will be replaced if lost, stolen, misplaced, or overused

Prescription refill request should originate from your pharmacy. Please call your pharmacy to request your refill on your medications. The pharmacy will then contact us with the refill request listing the specific information that we require including the medication name, dosage, frequency and last refill that was performed. This reduces the time you may spend on the phone to contact our staff that will in turn have to request the refill from the pharmacy.

   o        Refills can take 24 to 72 hours to process.
o        Call before the prescription expires.
o        No nurse is available on the Refill Desk after 3 p.m. 
      weekdays or on weekends.

Prescription refills may be denied for medications in which there is a need for the patient to be evaluated by the physician on a regular basis, including but not limited to blood pressure, diabetic, pain or anti-depressive medications. The pharmacists will notify you of the denial and the need for you to call for an appointment in our office.

Please remember that it is ultimately your responsibility to have the appropriate amount of medication on hand. If you come in for an office visit you may request a 3-6 month refill on many of your medications. This will reduce your anxiety and time in ordering refills.

For written prescriptions of Adderall, Ritalin and Concerta you will be required to be evaluated by the physician no less than every other month and there are no exceptions. For these specific written prescriptions there will be a $15.00 charge when you are not combining this prescription with a physician visit.

There will be a $15.00 charge for items for which the physician and/or staff is requested to complete including but not limited to the following items to be written or completed by the physician.

• 90 day written mail or fax in prescription forms
• Prior authorization of medication through an insurance company.

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